Returns & Refunds Policy

1. Order Processing & Cancellations

Due to our highly efficient automated fulfillment process, orders are processed and prepared for shipment immediately. Once an order is placed and payment is authorized, cancellations are not possible. We strongly encourage you to review your cart carefully before completing your purchase.

2. Global Return Window & Right of Withdrawal

We provide a 14-day return window for all global customers, starting from the date of delivery. To initiate a return, you must notify us at support@fancoria.com within this 14-day period to request a Return Merchandise Authorization (RMA) number.

3. Conditions for Valid Returns (Strict Application)

Any return request is strictly subject to the following conditions. Failure to meet any of these conditions will result in the automatic refusal of the return, and the package will be returned to the sender at the sender's expense:

• Hygiene & Sealed Goods Exception (Refer to Section 4): The right of withdrawal is permanently void if the hygiene seal, blister pack, or original protective packaging of intimate, apparel, or health-sensitive items has been broken, opened, or removed.
• Mandatory RMA Process (Refer to Section 6): No return will be accepted or processed without a pre-approved RMA number clearly marked on the outside of the package.
• Return Shipping Costs (Refer to Section 7): The customer is strictly responsible for all return shipping costs when exercising the right of withdrawal or returning non-defective items.

4. Universal Hygiene & Health Exceptions (Non-Returnable)

Due to universal health, safety, and sanitary standards, we do not accept returns, exchanges, or refunds for the following items if the protective packaging has been compromised:

• Intimate goods & adult novelties: Including but not limited to dildos, vibrators, enema kits, and any item intended for oral, vaginal, anal, or penile insertion.
• Apparel & Lingerie: Underwear, swimwear, or any clothing item where the hygiene seal is broken, tags are removed, or the item shows any sign of being worn, stretched, or washed.
• Body modification items: Any product that pierces the skin or comes into direct contact with bodily fluids.
• Sealed novelty items: Any product that, due to its nature, poses a health risk if returned to our warehouse.

By completing your purchase, you expressly acknowledge that breaking the hygiene seal or original packaging of these specific items permanently waives your right of withdrawal.

5. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, you must notify us within 14 days of delivery. You must provide clear, high-resolution photographic evidence (and an unboxing video, if possible) along with your order number. If the fault is confirmed to be ours, we will arrange a replacement or a full refund at our discretion, including reasonable return shipping costs. This does not apply to damage caused by misuse after delivery.

6. Mandatory RMA Process

All returns require a pre-approved RMA number. Email us with your order number and reason for return to receive instructions. Packages sent without an RMA number, or sent to an unauthorized address, will be automatically refused. We are not responsible for lost or damaged return shipments; trackable and insured shipping is strongly recommended.

7. Return Shipping Costs & Customs (Customer Responsibility)

• Withdrawal & Non-Defective Returns: When exercising the right of withdrawal or returning non-defective items, all return shipping costs are the sole and absolute responsibility of the customer.
• Original Shipping: Original outbound shipping costs are non-refundable.
• Customs & Duties: Customers are solely responsible for any customs duties, import taxes, or brokerage fees. If a return shipment incurs customs fees or "postage due" charges upon arrival at our facility, these amounts will be deducted directly from your refund.

8. Refund Processing

Refunds will be processed within 14 days of us receiving and successfully inspecting the returned goods to confirm they meet our strict resalable and hygiene criteria. Refunds will be issued via the original payment method. We reserve the right to deduct from the refund amount any loss in value resulting from handling beyond what is necessary to establish the nature and functioning of the goods.

9. Governing Law

This policy is governed by the laws of Hong Kong. However, nothing in this policy shall be construed to limit or exclude any non-waivable mandatory consumer rights granted to you under the laws of your country of residence.

10. Designated Returns Address (RMA Only)

(Do not ship to our Hong Kong registered office. Use only the designated RMA address provided in your approval email).

Can Yirmibes
Mittenwalder Straße 9,
Berlin, Germany

⚠️ DO NOT SHIP HERE WITHOUT A VALID RMA NUMBER. Unauthorized shipments will be refused.